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She shrugged her shoulders and stated “You cant Obtain your money back” You need to invest in the headsets Together with the cellphone” I said why didn’t you explain to me this in advance of I ordered the cellular phone? She shrugged her shoulders once more. I claimed it is best to disclose this details towards your prospects so that they determine what These are finding. She rolled her eyes and didn’t say everything apart from “You have to get possibly a vehicle charger or the skull headset” I said next time you'll want to inform your buyers the things they are acquiring rather than just putting issues within their luggage. I explained to her that I had no clue that she charged me with the headset Which I'd no expertise in the headsets in my bag. She experienced an Frame of mind so I still left because I had been pressed for time And that i didn’t want the safety guard to toss me out so I just left. Impolite, Impolite, Impolite.
September 17, 2015 at 4:37 pm I bought an HTC cell phone from your company on August 17, 2015. A few week just after I acquired it, it began performing up, it shuts alone off in the middle of cellular phone calls, my apps don't function fifty percent enough time, and my texts will not work 50 % some time either. I've tried using four situations to go ahead and take damn issue back to The shop I bought it from and so they refuse to carry out everything over it, i went last evening (9/16/2015) again to the store as I had been instructed to do by Metro PCS purchaser service and was advised that I've the incorrect system Which my cell phone does not operate as a result of wrong strategy, bullcrap, my service plan has almost nothing to accomplish with my mobile phone shutting off. I now have identified as the customer service line six situations plus they refuse to carry out anything at all relating to this both.
February 21, 2014 at five:25 am I'd a terrible practical experience in a Metro PCS retail outlet in Los Angeles, CA. I frequented The shop on Hoover and Imperial Freeway to invest in an upgrade for my moms and dads for a shock. That transaction went good but a handful of times afterwards went horrible. Right after my invest in, the cellphones I bought was not compatible with Metro Backup. So I contacted The shop for methods or assist with this issue. The female representative named Erica Torres positioned me on keep a total of three periods, disconnect the mobile phone get in touch with twice And that i went to voicemail about 3 times. Once i eventually spoke to her, she was incredibly impolite, sarcastic, not compassionate and down correct no assist.
April sixteen, 2014 at eight:42 pm Metro is too Silly as well solution this complaint so it is information for other not happy clients to check out. I'm composing simply because their customer service is designed while in the impression of the corporate president, that is certainly why the CS workers are so stupid and ineffectual. The supervisors refuse to answer the phone calls. They put me on maintain for very long durations then hang-up with no answering the mobile phone. Someone which is as well Silly or much too fearful to answer the cell phone really should not be a supervisor. I called again 6 periods and could still not obtain a supervisor at stake. A supervisor is necessary since the morons that response the telephones haven't been able to take care of the issue in four months. So I'm submitting go well with is small statements court docket for $5000.00 for fraud, breach of agreement, breach of guarantee of merchantability, and interference with contractual relations, illegal business tactics, etcetera. If Anyone making a grievance would file a $5000 smaller claims motion perhaps they might adjust and listen to our grievances and act to appropriate the issues that protect against service and interfere with generating payments, facts loss and loss of use of your service because of fraud.
March 18, 2014 at 4:eleven pm I went into a retailer in Capitol Heights, MD and Virtually precisely the same factor take place to myself and my cousin but we bought the phone on Sunday and returned it on Monday. The Clerk was producing all sorts of excuses to not reimburse me my a reimbursement, even stating that the box the telephone came in was weakened and the charger wasn’t while in the box anymore.
Their corporate office enjoys lying to the FCC and only supporting their customers right up until the case is closed. As shelling out buyers, it truly is disturbing to tolerate unreliable, bad service and to manage a provider who could not treatment much less. The good thing is, we switched to your provider that values shopper loyalty. The fact that there are so many unfavorable opinions on the internet for Metro PCS speaks volumes. I'm all for filing a category motion versus Metro PCS for continually scamming buyers.
July four, 2013 at 2:fourteen pm I went into the metro store below in Atlanta Ga. I had been told considering that I procured the Galaxy 3 which i needed to enhance my intend to obtain unlimited knowledge service. As I did so, the younger Woman done what I assumed was a prepare enhance and I also paid out my Monthly bill w the up grade. The pretty next working day I obtained a text which the Monthly bill wasn't paid per your method and that the strategy in some way was under no circumstances improved and my sons cell phone number been given the modify which ought to never ever have occurred. This cause plenty of difficulties as I exploit my service for company as well. The client service and tech aid was analyzed and go to the website figured which the younger lady metro affiliate manufactured updates to the incorrect account. My sons system was transformed to what I particularly questioned for my telephone and gave my selection to alter as I'm Most important over the account.
Working day six, I went in the Community Wireless and check out to refund my dollars, the store mgr refuse to accomplish everything for me, she reported I have to speak to the company mgr for acceptance to find the refund even they've got the seven times pleasure a reimbursement assurance. I tried to find the retail outlet mgr to know that for five days I have skip a many mobile phone calls because I'm obtaining no sign whatsoever, zero sign energy shown around the mobile cellphone, I don’t Imagine The shop mgr nor the company Business office has any fears about consumer target nor purchaser fulfillment, having linked to the World of Communication is our Most important issue, she held telling me the Metro PCS is not going to do this and that for her, but for God Sake, manage the customer initially, when The shopper is delighted then the organization will quickly have plenty of business with the phrases of mouth and referrals, so this Neigborhood Wireless Keep should only deserve a Zero Rating, much like the sign strength that I am finding from their community, please don’t a knockout post go their for God Sake
July 22, 2017 at five:01 pm On July 19, 2017 I had procured a telephone at Metro PCS, 6301 Grayson Rd., Harrisburg, PA 17111. I gave the service provider my photo drivers license as ID. What I did not see the service provider experienced typed my name improperly to the validation information in the computer to get started on my mobile phone service. I didn't recognize the incorrect info. right up until the following day on my receipt. I returned back on the Workplace, showed them the mistake, requested an updated corrected printed receipt or document. She refused to provide it to me. I asked Why don't you and she or he stated that their process won't permit her to print a corrected title on my account. I questioned if she would condition in creating that look at this website I am not acquiring any corrected information, she refused; Finally I asked if I'm able to record her reply, she refused and informed me she will probably call the cops.
Sorry you may’t feed your Kids but i should feed mine. I’ve been a loyal spending purchaser for a decade or maybe more and now I’m heading in other places. You’re a bunch of crooks. You address your faithful prospects like crap. Head over to hell t mobile and metropcs.
I’ve experienced service with your business for many years and when I used to be capable to retrieve my get in touch with log right after dropping your service you’d be so f***ing fired! Your dummies are far too stupid to put in writing A short lived patch to disable the conditions and terms website page to allow me usage of my account? This can be some dumb shit! You gained’t resolve the issue or think of a temporary solution. I’m so file***ing Weary of calling these numbskulls who gained’t or don’t produce a Observe on the account about the condition/complaint so I’m not forced to perform precisely the same dumb ass dance with the fool who solutions the mobile phone.
And now I've to manage random disconnection Once i surf the online!?. With all disrespect the one purpose “so many people are switching to metropcs” is just because its next to nothing and for this reason folks offer but a lot of miamians have subscription s else the place for this quite explanation
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May well 11, 2016 at twelve:55 pm I have been a trustworthy shopper since 2010 I've constantly loved the courtesy metro has provided me until eventually now….I’m so All set to switch providers due to service & lack of respect when I experienced long gone to the s main st retailer web in Wilkes barre during the south plaza.The brand new guy I fully grasp he was in instruction and he experienced taken me more than to the opposite two guys that may have the ability to assistance properly as I was detailing it towards the just one dude another person had identical to Minimize me off in the course of conveying n stated take care of him he is here lengthier but he was looking after him…..I had someone else on my plan and whenever they didn’t spend their part I'd set a top quality safety password I understood the no.